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Frequently Asked Questions

How to buy a product?

Add the products you like and want to buy to your cart. Select the payment option and complete the order. Our customer representative will contact you as soon as possible.

How can I get information about the products?

Our customer representatives are always with you. To get information about products or your orders, you can contact us 24/7 via online chat, e-mail or WhatsApp.

How does the Order and Shipping process work?

Add the products you want to buy to your cart, choose the payment option and create the order. As soon as possible, our customer representatives will contact you to complete your payment! Your orders will be shipped the same day after the payment process is completed. It is that easy.

Where do you ship the products from?

We have warehouses in both Europe and USA. After the order is completed, your orders are carefully packed and delivered to the cargo by our relevant warehouse.

What happens when the damaged product arrives?

Your orders are carefully packed, in case of possible damage, the necessary information is requested by you and your new cargo is sent to you on the same day.

How does the return and exchange process work?

We take unconditional returns in case of any problems with the products. In case of wrong or damaged product, your new products will be shipped.

What are the advantages of dealership?

Dealership has many advantages. There are discounts and special advantages for dealers when purchasing bulk products. Contact us to get more information.